Shipping policy
STX Supply & Services Shipping Policy
At STX Supply & Services, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines our practices and procedures to ensure a smooth and transparent shipping experience.
Processing Time:
- Standard Orders: Orders are typically processed within 1-2 business days after payment verification.
- Express Orders: Orders placed with expedited shipping options are typically processed within 1 business day after payment verification.
Shipping Methods and Delivery Timeframes:
- Standard Shipping: Delivery typically takes 3-5 business days within the contiguous United States.
- Expedited Shipping: Delivery typically takes 1-2 business days within the contiguous United States.
- International Shipping: Delivery timeframes vary depending on the destination country and shipping method. Please contact us for a quote on international shipping rates and estimated delivery times.
Shipping Rates:
- Domestic Shipping: Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the estimated shipping cost during checkout before finalizing your purchase.
- International Shipping: Shipping rates for international orders are calculated based on the destination country, shipping method, and package weight. Additional customs fees or taxes may apply, depending on the destination country's regulations.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
Address Accuracy:
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to investigate the issue and resolve it as quickly as possible.
Order Modifications or Cancellations:
If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed.
Delivery Issues:
If you experience any issues with the delivery of your order, such as delays or incorrect items, please contact us immediately. We will work with you to resolve the issue promptly.
Holidays and Peak Seasons:
Please note that shipping times may be longer during holidays and peak seasons due to increased order volume and carrier delays.
Contact Us:
If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team via:
feedback@stxsupplyservices.com,
+1 (432)582-1070
We are here to help!