Refund policy

STX Supply & Services Return Policy

At STX Supply & Services, we strive to provide high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and straightforward return policy.

Eligibility for Returns:

To be eligible for a return, please make sure your item meets the following criteria:

Timeframe: General items: You must initiate the return within 30 days of the delivery date. Electronic products: You must initiate the return within 14 days of the delivery date.
Condition: General items: The item must be unused, in its original condition, with all tags and original packaging intact. Electronic products: The item must be unused, in its original condition, with all accessories, manuals, cables, and original packaging included. The product must not have been registered or activated.
Proof of Purchase: You must provide a valid proof of purchase, such as the order number, invoice, or confirmation email.

Exclusions:

The following items are not eligible for return, unless they are defective or damaged upon arrival:

Customized products: Items made to order or personalized to your specifications.
Clearance items: Products marked as final sale or clearance.
Perishable items: Food, beverages, and other products with an expiration date.
Personal hygiene products: Items such as toothbrushes, razors, etc., for hygiene reasons.
Software and licenses: Once opened or used, software and licenses are not returnable.

Return Process:

Contact us: Initiate the return process by contacting our customer service team via feedback@stxsupplyservices.com, +1 (432)582-1070. Please provide your order number and the reason for the return.
Return Authorization: We will send you a Return Merchandise Authorization (RMA) with detailed instructions on how to return the item.
Packaging and Shipping: Pack the item securely in its original packaging, along with the RMA. Ship the package to the address provided in the RMA.
Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method.

Return Shipping Costs:

Manufacturer defects: If the item is defective or damaged due to a manufacturer error, we will cover the return shipping costs. Other reasons: If the return is due to other reasons (change of mind, incorrect order, etc.), you will be responsible for the return shipping costs.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately so we can quickly resolve the issue. We will provide instructions on how to return the item and offer you a replacement or refund.

Exchanges:

Exchanges are not accepted. If you would like to get a different size, color, or model, please return the item for a refund and place a new order for the desired item.

Refunds:

Refunds will be processed within 15 days of receiving and inspecting the returned item. The refund will be issued to the original payment method.

Electronic Products:

Please note that electronic products are subject to a thorough inspection to verify their original condition and functionality before a refund can be processed. If the product is determined to have been used, damaged, or is missing components, a restocking fee may apply or the return may be denied.

Return Label:

When returning an item, you will need to download and print a return label from our website. The customer is responsible for the cost of return shipping unless the item is defective or damaged due to a manufacturer error. Download Return Label

Fraud Prevention:

To protect against fraud, we reserve the right to request additional information to verify the buyer's identity before processing a return. We may also refuse any return that appears fraudulent or suspicious.

Changes to Return Policy:

We reserve the right to modify this return policy at any time. Any changes will be posted on our website.

Contact Us:

If you have any questions about our return policy, please do not hesitate to contact our customer service team via feedback@stxsupplyservices.com, +1 (432)582-1070 .